At Web New Wizardz, customer satisfaction is important to us. We strive to provide high-quality keyboards, mice, data cables, and other computer accessories. If you are not completely satisfied with your purchase, please review our Refunds and Returns Policy below.

Return Eligibility

Customers may request a return within 7 days of receiving their order. To be eligible for a return:

• The item must be unused and in its original condition.
• The product must be returned in the original packaging with all included accessories.
• Proof of purchase or order confirmation must be provided.

Non-Returnable Items

The following items are not eligible for return or refund:

• Products damaged due to misuse or improper handling.
• Items returned without original packaging or missing accessories.
• Products showing signs of use or physical damage after delivery.

Refund Process

Once we receive and inspect the returned item, we will notify you regarding the approval or rejection of your refund request.

• Approved refunds are processed within 7 to 10 business days after inspection.
• Refunds may be issued through a mutually agreed method since we only offer Cash on Delivery (COD).

Exchange Policy

If you receive a defective or damaged item, you may request an exchange within 3 days of delivery. Exchanges are subject to product availability.

Return Shipping

• Customers may be responsible for return shipping charges unless the item received is damaged or incorrect.
• We recommend using a trackable shipping service to ensure safe delivery of returned products.

Order Cancellation

Orders may be canceled before shipment confirmation. Once an order has been shipped, cancellation requests may not be accepted.

Contact Information

For return requests, refund inquiries, or exchange support, please contact us at:

Email: [email protected]